I have heard nothing but great things about the Loan Factory from my trusted friends and colleagues who I have known for years. Most of the case scenarios I heared was things were chaotic at first but the company changed for the better. The owner is very open minded and understands the concerns of loan officers. The experience with Loan Factory. is getting better as time pass. The Loan Factory had so many people assigned to a file that me, that loan officer assistants, or staff did not know who or where the borrower’s file was before. However, like any company growing too big and too fast at the same time, chaotic is growing pains.
The Loan Factory used to completely missed a critical and obvious qualification factor which caused major complications and delays throughout the overall loan process. When the issue was brought to the attention of upper management, major changes for the better were made.