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Based on your descriptions, I would agree that the post office’s handling of this situation from a customer service standpoint was poor. However, the question then becomes, did they break the law?
The short answer is that it is unlikely, though it may support a request that USPS management make an exception and provide a justification.
- USPS is not obligated to suspend mail indefinitely. The standard USPS Hold Mail service is for short-term absences and is generally for a maximum of 30 days. After that, letter carriers are to resume their normal duties of mail delivery or follow USPS procedures for undeliverable mail. (USPS FAQs)
- When a mail receptacle is damaged, USPS may suspend delivery until a suitable receptacle is provided. Mail that cannot be delivered is returned to the sender if the situation is prolonged.
There are multiple factors that differentiate your situation from that of those who disregard their mailboxes.
- The mailbox was destroyed by a County snowplow, not through your fault.
- You notified the USPS.
- USPS decided to hold your mail for multiple months.
- You reside in rural Wisconsin, where replacing mail receptacles is challenging due to Frozen ground and snow.
- You even offered to rent a PO Box.
I think that, considering all these points, the local post office’s discretion was inadequate, even though they no longer wanted to offer a free mail hold.
I am especially shocked that you were not allowed to pay for a PO Box. Unless there is another unresolved matter, like not having any boxes or some other operational or local issue, it would be very odd to deny renting a PO Box simply to get your mail delivered.
The course of action
I would advance this matter beyond your local post office and start with these next steps.
- First, call 1-800-ASK-USPS (1-800-275-8777) and file an official service complaint. (Office of Inspector General)
- If you have only dealt with a supervisor or a clerk, ask to speak with the Postmaster next.
- If that fails, next, contact the USPS Consumer Affairs office in your district via Customer Care.
- Tell them the situation:
- A county snowplow destroyed your mailbox,
- You quickly told the USPS,
- Your mail was held for months and packed away at the post office,
- You tried to purchase a PO Box,
- Very important mail, like replacement credit and debit cards, was sent back.
I would also call the credit card and the banking companies and tell them:
- The returned cards should be canceled,
- The mail should be verified,
- replacements should be postponed until the mail situation is fixed, or
- The replacements should be sent to a different temporary mailing address if it is allowed.
One other possibility
Since the mailbox was reportedly hit by a Kenosha County snowplow, you might want to try the county highway department. Some counties have offered either reimbursement or aid to the resident when a plow directly hits a mailbox that is installed properly. This is different from a mailbox damaged by snow displaced by a snowplow. Policies differ from case to case.
From what you have written, I do not think there will be a strong legal case, as USPS stopped placing a hold on your mail after a few months. There is merit to the argument that your offer to rent a PO box in lieu of an indefinite freehold shows USPS should have assisted you in this matter.
One thing that could change my opinion is this: why did they refuse your offer to rent the PO Box? This is the most interesting part of your story.
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I have been trying to save my parents property since there death. I filed Bankruptcy, but it was discharged. I was unable to financially keep it but now it’s on my credit, is there hope for me?
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Better to buy and invest in Multi unit residential four units.. Apartment Buildings are th we best most conservative investment
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Here is a video short where a guy is about to adopt a 5 month old Doberman Pinscher who had three homes already.
https://www.facebook.com/share/r/18CMwGWXNa/
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The Duke origin story part 1 - Follow along to see if Prince likes him & if we take him. To see the whole video check out my YT channel or stay tuned for more from the first meeting with … Continue reading
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I just cannot tell the difference between Erika Kirk and Master Comedian Druski. Both look alike and hands down are butt ass UGLY!!!
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The Department of Justice said that Pam Bondi will not appear for her upcoming deposition in the House Oversight Committee’s Jeffrey Epstein investigation, given that she is no longer serving as the US attorney general.
CNN senior legal analyst Elie Honig breaks down the DOJ’s argument, and CNN’s Laura Coates looks at what the next step could be with Democratic Rep. James Walkinshaw. -
New and inexperienced Mum Jingga is trying to look after her baby the best she can. She has clearly not spent time around baby Orangs or other mother Orangutans. We think she is actually trying her best but has such limited knowledge of being a mother. Fortunately the research team at Blackpool Zoo is monitoring them both very closely.
The first orangutan baby to be born at the zoo in 20 yearsThe newborn baby is a critically endangered Bornean orangutan born to first time Orangutan mother Jingga
YouTube sensation Jingga has had social media fame before when a video featuring her went viral back in 2015 – viral video – monkey sees a magic trickThe video was filmed of her in her previous home Barcelona Zoo in SpainJingga move to her new home Blackpool Zoo in 2017 to join her new Blackpool Orangutan family as part of the European Endangered Species Programme (EEP)14 year old Jingga was born in Barcelona in 2009 to mother Jawi and Father Karl Now Jingga is settled at Blackpool zoo and has given birth for the first time to the tiny baby boy orangutan which has yet to be namedThe father of the newborn baby orangutan is 13 year old Kawan who has recently moved to Blackpool Zoo in 2022 from Apenheul Zoo in the Netherlands and was an instant hit with the resident female orangutans Cherie Summer and JinggaHe came to the zoo as part of the European Endangered Species program after his much loved predecessor Ramon was moved to a new group in Germany where he has just become a new father himselfKawan was specially selected by experts to join the female group at Blackpool Zoo and has settled into his new role as alpha male orangutan very wellWe have recently added Blackpool Zoo to our list of zoos that we will be frequently visiting to film the apes, so watch out for more footage of this fantastic zoo. Blackpool has Gorillas and Bornean Orangutans and we were really impressed with both areas.There are currently 5 Bornean Orangutans in one family group at Blackpool Zoo consisting of adult females Cherie Summer and JinggaAlpha Male Kawan and the new male baby orangutanEnjoy watching First Look at Newborn Baby Orangutan at Blackpool ZooThanks for watching, please Like, Comment and SBlackpool Zoo is a 32-acre zoo and located in the sea-side resort of Blackpool, Lancashire, England. It provides a home to over 1,350 animals from all over the world.
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Erika Kirk is no Charlie Kirk. Charlie Kirk was very likeable. Erika Kirk is extremely NOT likeable. In fact, Erika Kirk is extremely UNLIKEABLE and many viewers at GCA Mortgage Forums hate her guts. She names herself as CEO of Turning Point. Guaranteed Erika Kirk will take Turning Point USA straight to the road of BANKRUPTCY.
